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Inside this Issue Top Story AgilOne Launches Predictive Marketing Cloud CRM Featured News Zoho Expands Free Offerings to Help SMBs Grow into CRM Live Chat Pops Up as a Preferred Customer Service Channel OTRS Group Releases Business Solution Software for Improved Customer Support CRM Across the Wire Melissa Data Launches Email Mailbox Verification Freshdesk Launches Social Features 8x8 Unifies Telephony, UC, and Contact Center Users with Single Sign-on and Shared Presence EtailInsights Releases Technology Spy LiveHive Adds Sales Acceleration Capabilities Medallia Releases Resolve to Help Companies Pinpoint Pain Points Viewpoints Build a Better Marketing Funnel Magazine Articles Kip Tindell's Uncontainable Secrets for Building a Business WWE and Warner Bros. Pin Down a Winning Mobile Campaign with TreSensa On the Website Upcoming Events Data Analytics for Action & Impact Predictive Analytics & Data Mining B-to-B CX Summit Additional Links CRM RSS Feeds  CRM Evolution Customer Service Experience CRM Magazine CRM Newsletter CRM Research Reports CRM Event Calendar Other ITI Newsletters EContent Xtra ITI Newslink KMWorld Newslinks Online Video Playlist Smart Customer Service eWeekly Speech Technology eWeekly Streaming Media Xtra Streaming Media Europe Xtra Streaming Media Producer FOCUS

Monday, January 26, 2015 Transform in 2015. Get 1 month free of Salesforce. Click to see terms. Top Story AgilOne Launches Predictive Marketing Cloud Built "from the ground up," the solution promises to eliminate silos. CRM Featured News Zoho Expands Free Offerings to Help SMBs Grow into CRM The new features will appeal to CRM beginners and companies on a budget. Live Chat Pops Up as a Preferred Customer Service Channel The best customer service is an effortless experience. Live chat can deliver on that promise and save you money too. (Featured on SmartCustomerService.com.) OTRS Group Releases Business Solution Software for Improved Customer Support The new offering will incorporate live chat and refined ticket access on a social media-esque interface. CRM Across the Wire Melissa Data Launches Email Mailbox Verification Melissa Data's new global email cloud service eliminates 95 percent of bad email addresses in master customer data. Freshdesk Launches Social Features New functionality allows for critical around-the-clock social media support. 8x8 Unifies Telephony, UC, and Contact Center Users with Single Sign-on and Shared Presence A common cloud communications platform tightly integrates 8x8 Virtual Office and Virtual Contact Center users. EtailInsights Releases Technology Spy EtailInsights' Technology Spy providers e-commerce sales and marketing teams with inside knowledge of prospects. LiveHive Adds Sales Acceleration Capabilities LiveHive's Sales Engagement Platform enables sales teams to track and replace sales documents, even after download. Medallia Releases Resolve to Help Companies Pinpoint Pain Points Medallia Resolve helps companies resolve customer issues and understand the root causes. Viewpoints Build a Better Marketing Funnel Go from failure-centric to customer-centric. Magazine Articles Kip Tindell's Uncontainable Secrets for Building a Business Why Foundation Principles, not rules and policies, are the way to go. WWE and Warner Bros. Pin Down a Winning Mobile Campaign with TreSensa Interactive game drives engagement?and sales?for the companies' cobranded DVD. Web Events Coming January 28, 2015 Why You Can?t Ignore Omnichannel Web Self-Service Sponsored by: IntelliResponse, NICE Systems, and Transversal Join IntelliResponse, NICE Systems, and Transversal, in this webinar and learn how to map the cross-channel customer journey, reduce customer support calls and emails by 30 percent to 40 percent,... Coming February 04, 2015 How To Avoid A CRM Nightmare: What You Should Know Sponsored by: Experian Data Quality Join our CRM experts on this informative webinar to learn more about best practices and insights to help you avoid problems when moving to a new CRM. Coming February 25, 2015 How to Promote Customer Engagement and Get it Right Sponsored by: Thunderhead.com, Verint Systems, and SparkCentral What exactly is customer engagement? And, how do companies build engagement among their customer base? How should results be measured, and what is the value of improved CE results? These are some of... Sponsored Videos WFO Change is in the Air. Jump to the Top of the Food Chain With Calabrio. Sponsored By: Calabrio   Mi4biz Provides Sustainable Customer Satisfaction Video Interview with Tamer G?lce, the CEO of Mi4biz recorded at CRM Evolution 2014   Sponsored Content Best Practices Series The Business Case for Digital Self-Service: TOP-LINE REVENUE Sponsored By: IntelliResponse MEGA TRENDS IN CRM: Top Executives Predict 2015 Trends Sponsored By: Velocify, VoltDelta, Parature, from Microsoft, Infor CRM, Clicktools and Bloomfire Digital CRM The January 2015 Digital Edition of CRM Magazine Interested in advertising in a upcoming issue of CRM eWeekly? Contact: Dennis Sullivan Western Account Director 203-445-9178 dennis@destinationcrm.com Adrienne Snyder Eastern/Midwest Account Director 201-327-2773 adrienne@destinationcrm.com Corporate Address Information Today Inc. 143 Old Marlton Pike Medford, NJ 08055